| Core Value |
Alliance Members to….. |
Alliance Managers to….. |
| Safety, Health & Environment |
Work safely at all times
Be sensitive to the environment
Challenge or stop unsafe behaviours
Consider the consequences of your actions |
Design and plan to ensure safety
Provide correct equipment, PPE, to ensure a safe system of work
Commit that we will not do anything that cannot be done safely
Review & commit to continuously improve our safety performance |
| Customer Awareness |
Demonstrate respect and consideration for all customers
Deliver excellent service at all times
Be positive in responding to customer feedback |
Build strong customer relationships
Seek and act upon customer feedback
Understand and communicate customer requirements
|
| Performance & Quality |
Achieve targets through a focus on quality and outputs
Work with energy and enthusiasm to achieve target & demonstrate a ‘can do’ attitude |
Provide clear and appropriate processes
Ensure objectives are clear and achievable
Provide the tools and skills to deliver |
| Teamwork |
Work in support of each other, never knowingly let anyone fail
Demonstrate respect for, and appreciation of others Show loyalty to the team and the Alliance |
Actively promote involvement and consideration
Share plans and explain our thinking
Demonstrate joined up thinking, and as one organisation |
| Personal Responsibility |
Take ownership; being accountable for activities and outcomes
Be open and honest
Share issues and ideas; ask for help |
Be approachable, available and listen
Manage performance, recognising success
Provide feedback and attend to individuals development needs |
| Continuous Improvement |
Identify opportunities-it’s ok to challenge
Contribute creatively to generate solutions
Show a willingness to change and adapt to new ways of working |
Act on feedback to enable improvements to be made
Support creativity and knowledge sharing
Share Good Practice across Alliances |
